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Big Mattress Co.

Be sure to double check that the product will fit through all the pathways necessary to complete the delivery. &#xA0;If your delivery cannot fit into the room it was intended for, it will be taken back to our facility and a different size can be sent. &#xA0;*Please note you may be subject to additional charges for this should it occur.

Be sure to double check that the product will fit through all the pathways necessary to complete the delivery.  If your delivery cannot fit into the room it was intended for, it will be taken back to our facility and a different size can be sent. *Pl

How to prepare for delivery day?

Shipping & Delivery

Delivery Day

What is the difference between the Classic & Premier Mattress?

What are the recommended weight limits for the mattresses?

Is the firmness control on both sides?

How do I operate the firmness dials?

How do you clean the cover?

What if I need to replace parts in the mattress?

Product Care

Mattress Questions

Is there difficulty getting these mattresses through the door?

Do you deliver to Canada?

How big are the boxes for delivery?

What does white glove delivery include?

Do you offer free shipping with all orders?

How does delivery work?

What to expect the day before delivery?

What happens if my mattress is damaged?

Can you remove the legs on the bed frame?

What is the difference between the classic and premier bed frames?

What is the weight capacity of your bed frames?

Bed Frames

Does the mattress come with a frame?

Is there somewhere to see the mattress in person?

How does the size compare to a king mattress?

New Mattress Questions

Can we return the mattress?

Is the bed frame returnable?

How do I return my mattress?

Trials & Returns

How to prepare for delivery day?Updated 2 years ago