Go to Big Mattress Co.®

Big Mattress Co.

<p>Don&apos;t panic! &#xA0;If you notice your mattress is damaged during delivery, you have the option to refuse the merchandise and we will create a new order to be processed and exchanged. &#xA0;if the damage isn&apos;t noticed upon delivery, please contact our customer service for further instructions. &#xA0;</p>

Don't panic!  If you notice your mattress is damaged during delivery, you have the option to refuse the merchandise and we will create a new order to be processed and exchanged.  if the damage isn't noticed upon delivery, please contact our customer

What happens if my mattress is damaged?

Shipping & Delivery

Delivery Day

What is the difference between the Classic & Premier Mattress?

What are the recommended weight limits for the mattresses?

Is the firmness control on both sides?

How do I operate the firmness dials?

How do you clean the cover?

What if I need to replace parts in the mattress?

Product Care

Mattress Questions

Is there difficulty getting these mattresses through the door?

Do you deliver to Canada?

How big are the boxes for delivery?

What does white glove delivery include?

Do you offer free shipping with all orders?

How does delivery work?

How to prepare for delivery day?

What to expect the day before delivery?

Can you remove the legs on the bed frame?

What is the difference between the classic and premier bed frames?

What is the weight capacity of your bed frames?

Bed Frames

Does the mattress come with a frame?

Is there somewhere to see the mattress in person?

How does the size compare to a king mattress?

New Mattress Questions

Can we return the mattress?

Is the bed frame returnable?

How do I return my mattress?

Trials & Returns

What happens if my mattress is damaged?Updated 2 years ago